Frequently Asked Questions

FAQ

  • All BOF branches are open from Monday to Friday, 8:00 am to 4:30 pm except non-working holidays. Shortened banking hours may be implemented on special occasions and will be announced on our social media accounts.

  • • Student ID

    • Driver’s License

    • Passport

    • National ID

    • Voter’s ID

    • Postal ID

    • National Bureau of Investigation (NBI) Clearance

    • Police Clearance

    • Barangay Certification

    • Senior Citizen Card

    • Certification from the National Council for the Welfare of Disabled Persons (NCWDP)

    • Professional Regulation Commission (PRC) ID

    • Tax Identification Number (TIN) ID

    • Social Security System (SSS) Card

    • Company ID issued by Private Entities or Institutions registered, supervised, or regulated with Bangko Sentral ng Pilipinas (BSP), Securities and Exchange Commission (SEC), or Insurance Commission (IC)

    • Philippine Health Insurance Corporation’s (PhilHealth) Health Insurance Card ng Bayan

    • Government Service and Insurance System (GSIS) e-Card

    • Unified Multi-Purpose ID (UMID)

    • Overseas Workers Welfare Administration (OWWA) ID

    • Overseas Filipino Worker (OFW) ID

    • Seaman’s Book

    • Integrated Bar of the Philippines ID

    • Alien/Immigrant Certification of Registration

    • Government Office and Government-Owned Controlled Corporation (GOCC) ID

    • Department of Social Welfare and Development (DSWD) Certification

  • Basic Savings Account is the only account that has a maximum deposit limit of ₱50,000.00. The account will be converted to Easy Savings Account once the balance exceeds the said amount.

    Minimum Initial Deposit:

    • Basic Deposit Account: ₱100.00

    • Easy Savings Account: ₱100.00

    Maintaining Balance:

    • Basic Deposit Account: NONE

    • Easy Savings Account: ₱100.00

    ADB* to Earn Interest:

    • Basic Deposit Account: ₱500.00

    • Easy Savings Account: ₱1,000.00

    *Average Daily Balance

  • Three (3) to five (5) banking days

  • Yes! You can have both at the same time.

  • 3:00pm

  • To Receive:

    First Cycle

    10:00am

    Second Cycle

    4:00pm

    To Send:

    First Cycle

    9:00am

    Second Cycle

    3:00pm

    After cut-off of second cycle

    4:30pm

    The amount will be credited within the same or next banking day if deposit is made before the cut-off time and 2 banking days if deposit is made after the cut-off time. However, this would also depend on the cut-off time of the receiving bank.

  • For any concerns you may contact us through the following:  

    Visit your branch of account from Monday to Friday, 8:00 am to 4:30 pm.

    Customer Hotlines: +63 917 548 4465 and +63 908 814 1491  

    Emails: customercare@bof.com.ph and bankingsolutions@bof.com.ph  

    Website: https://bof.com.ph

    Facebook: https://facebook.com/officialbofph 

    Instagram: @bofofficialph  

    Twitter: @officialbofph  

    Our live chat is available from Monday to Friday, 8:00 am to 4:30 pm except holidays.

  • A Dormant Account is an account with no client-initiated transaction activity for two (2) years. This will incur dormancy charges until the account balance is zero (0) and will be closed automatically.

  • You can find them here.

  • You can find them here.